AxonPeptide products are supplied For Research Use Only (RUO) and are not accompanied by reconstitution instructions, protocols, or use guidance of any kind. This is consistent with the RUO designation under which these materials are sold — they are intended for qualified researchers conducting legitimate laboratory research, not for personal or clinical use.

Reconstitution methodology, solvent selection, solubility data, and compound-specific handling guidance are available through our research and educational partners:

• www.axp.life — AxonPeptide's independent educational partner, with scientific reference content for research compounds
• AxonVerified.com — lot-level documentation and analytical reference library, including compound-specific COA data

If you believe your vial arrived physically damaged or defective (e.g., cracked seal, broken stopper, visible contamination), please submit a support ticket below with photographs.

Cloudiness immediately after reconstitution is not automatically a sign of product failure — many lyophilized peptides require time and temperature cycling to fully dissolve. Please follow these steps before submitting a ticket:

1. Place the sealed, reconstituted vial in the refrigerator for 60 minutes.
2. Remove the vial and allow it to return to room temperature over 20–30 minutes without disturbing it.
3. Gently swirl — do not shake or vortex.
4. If the solution remains cloudy or particulate matter is still visible, photograph the vial clearly from the front and side in good lighting.
5. Submit a ticket below with your order number and those photographs.

For additional context on why peptide solutions may appear cloudy and what this indicates analytically, visit AxonVerified — Post-Reconstitution Color Changes.

AxonPeptide products are sold exclusively for legitimate research use. We are not able to provide personal use instructions, dosing guidance, or administration protocols — it is not appropriate for us to do so, and providing such information is outside the scope of our RUO supply model.

For compound-specific scientific and educational reference content, visit our independent educational partner: www.axp.life.

Lyophilized peptide powders are extremely lightweight — 10mg, 20mg, and even 50mg of dry peptide material can appear visually insignificant or nearly invisible. The quantity of a research peptide is not verified by appearance; it is confirmed analytically before release.

Every batch is independently verified prior to fulfillment. You can review the full Certificate of Analysis (COA) for your specific lot number — including confirmed mass and purity — at AxonVerified.com. Your lot number is on your packing slip.

If after reviewing the COA you still have concerns about your specific vial, please submit a ticket below.

All lot-level Certificates of Analysis and verification records are available at AxonVerified.com. Educational content explaining HPLC purity methodology, identity testing, and degradation patterns is also available in the AxonVerified education library.

If you cannot locate your lot's COA, submit a ticket with your order number and we will pull the documentation for you.

Orders received by 4:00 PM EST Monday–Friday are fulfilled same day and ship same day. Orders placed after 4:00 PM EST may still ship same day but are not guaranteed — they will ship the next business day at the latest. Weekend fulfillment is available on a best-effort basis for orders received by 12:00 PM EST Saturday.

We ship via UPS from our warehouse in Buford, Georgia (30542).

Carrier delivery estimates — including the date shown in your tracking link — are generated and controlled entirely by UPS. They are not dates set or guaranteed by AxonPeptide. Once a package enters the UPS network, delivery timing is outside our control and we are not able to intervene.

If you are experiencing a significant delay, a stuck shipment, or believe your package may be lost, please contact UPS directly:

• Online: ups.com — use the tracking tool to open a service inquiry
• Phone: 1-800-742-5877 — have your tracking number ready

UPS is the appropriate party to file a claim for delays, service failures, or transit exceptions.

If UPS marks a shipment as delivered but you haven't received it, please take these steps first:

1. Check with household members, building management, and neighbors — UPS sometimes leaves packages with a neighbor or in a common area.
2. Verify the delivery address on your order confirmation matches your actual address.
3. Check any secondary entrances, mailrooms, or package lockers.

If the package is still missing after 24 hours, contact UPS at 1-800-742-5877 to open a missing package inquiry. If UPS confirms a delivery error, please submit a ticket below with your order number and the UPS case reference number.

We can only modify shipping addresses if an order has not yet entered fulfillment. Please contact us immediately via the ticket form below or by emailing support@axonpeptide.com with your order number in the subject line. Once an order has shipped, address changes must be made directly with UPS via their UPS My Choice service at ups.com.

We're sorry to hear this. To process a damage claim, we require photographic documentation. Please photograph the following before discarding any packaging:

• The exterior of the shipping box — all sides, showing any visible damage or crushed areas
• The interior packaging, protective materials, and how the product was packed
• The product(s) themselves, clearly showing the damage

Submit a ticket below with your order number and all photographs within 72 hours of delivery. Claims submitted without documentation or outside this window may not be eligible for resolution. You may also email photos directly to support@axonpeptide.com with your order number in the subject line.

If your order contains items different from what you ordered, please do not discard any packaging or products until the issue is resolved. Submit a ticket below with:

• Your order number
• Photographs of the items received (including lot number labels and vial labels)
• A description of what you ordered vs. what you received

We will review and arrange a resolution promptly.

If your packing slip shows an item that was not included in your package, please submit a ticket below with your order number and a photo of the packing slip and the package contents. Do not discard any packaging before the issue is resolved. Our team will investigate and follow up within one business day.

All sales are final. We do not accept returns on any products. As research-grade materials supplied under an RUO designation, all purchases are non-returnable without exception.

Refunds are considered only in a limited set of documented circumstances: a verified shipment error on our part, confirmed physical damage to products upon arrival, or a missing item from your order. In all such cases, photographic documentation is required and must be submitted within 72 hours of delivery.

Please review our full Refund Policy for complete terms. To initiate a claim, submit a ticket below with supporting documentation.

Order confirmation emails are sent automatically to the address entered at checkout. Please check your spam or junk folder first — confirmation emails occasionally land there.

If you still cannot locate it, submit a ticket with your full name, the approximate date of purchase, and the last four digits of the card used. We will locate your order and resend confirmation.

Orders can only be cancelled if they have not yet entered the fulfillment queue. Because we fulfill orders rapidly — often same-day — the cancellation window is very short. To request a cancellation, contact us immediately via email at support@axonpeptide.com or use the ticket form below. Include your order number in the subject line.

Once an order has been picked, packed, or shipped, it cannot be cancelled. Please review our full Order Cancellation Policy.

If you see a charge from AxonPeptide that you don't recognize, please check your email for a corresponding order confirmation. If you still cannot identify the charge, submit a ticket below with the date of the transaction and the amount charged. We will look up the associated order and provide full details.

Axon Cash is our store credit loyalty program. Your balance is automatically applied at checkout when you are logged into your AxonPeptide account. You can view your balance in your account dashboard. If you believe your balance is incorrect, please submit a ticket with your account email address.